Please read these terms before requesting a service. When you place a request, confirm a quote, or purchase a membership, you agree to the terms that apply to that service. Your statutory consumer rights are not reduced by these terms.
1. Who we are and what these terms cover
“RACE”, “we”, “us” and “our” mean RACE Service, operated by Saiprahallad Services Pvt Ltd from Bhubaneswar, Odisha, India. These terms apply to our website, RACE app, phone and WhatsApp requests, and services arranged through them.
Depending on the request and location, work may be performed by a RACE crew or a service partner assigned to the job. We will share the available service, the expected scope and the applicable charges before you approve dispatch.
2. Service requests and booking confirmation
Available help may include towing and flatbed transport, two-wheeler recovery, accident recovery, battery assistance, tyre help, fuel delivery, minor roadside repairs and driver services. Availability depends on your location, vehicle, road access, crew and equipment.
- Give us an accurate phone number, location, vehicle details, issue and destination. Tell us about hazards, restricted access or special vehicle requirements.
- A request or quoted estimate is not a confirmed booking until RACE confirms a crew or time slot and you accept the service scope and quoted charges.
- We may ask for additional information or decline a request that cannot be performed safely, lawfully or with suitable equipment.
- Do not treat an app, website or phone response-time estimate as a guarantee that a vehicle has been dispatched. Wait for confirmation from our team.
3. Prices, estimates and payment
Published “from” prices and membership benefits are starting points, not a final quote for every job. The final price can depend on the vehicle, distance, route, waiting time, time of day, recovery complexity, equipment, tolls and other disclosed third-party costs.
We will tell you the applicable charges and any material change in scope before proceeding with chargeable additional work. Ask the dispatcher to confirm the total or calculation before authorising dispatch. If the job changes after arrival, the crew should explain the change and obtain your approval before continuing where practicable.
Payment methods, applicable taxes and any advance payment will be shown or explained when you book. Pay only through the payment method confirmed by RACE or its authorised payment provider, and retain the receipt or transaction reference. Do not pay an unquoted personal charge to a crew member; contact our helpline if an amount is disputed.
4. Cancellations, failed visits and refunds
You can ask to cancel by calling +91 82494 75731 as soon as possible. If dispatch has already started, a reasonable travel or cancellation charge may apply only when it was disclosed to you before you confirmed the booking.
If RACE cannot provide a confirmed service, or a payment was collected for work not performed, contact support with your booking and payment details. We will review the request and return any amount found refundable to the original payment method where possible. Bank or payment-provider processing times may apply. Any service-specific cancellation or refund condition shown at purchase will also apply, provided it was disclosed before payment.
5. Membership plans
Plan price, duration, eligible vehicles, included calls, service limits and discounts are the details shown for that plan when you purchase it. Benefits apply only during the stated validity and subject to local crew and equipment availability.
- Unless checkout expressly says otherwise, a membership is prepaid for its stated term and does not renew automatically.
- Included services are subject to fair use, the plan’s stated limits and the service scope shown at purchase. A benefit does not cover undisclosed third-party, toll or exceptional recovery costs unless the plan says it does.
- Memberships are for the registered account or vehicle(s) shown in the plan and cannot be transferred or resold without our written approval.
- Contact support if you believe a plan benefit was not applied correctly. Refunds, cancellations or changes are assessed against the plan terms disclosed at purchase and applicable law.
6. Your responsibilities and roadside safety
You must be the vehicle owner or have the owner’s permission to request towing or repairs. You are responsible for accurate information, access to the vehicle, lawful instructions and any documents reasonably needed to establish authority.
- Move to a safe place away from moving traffic where possible, switch on hazard lights and follow instructions from police, road authorities and our dispatcher.
- Keep passengers, especially children, away from the carriageway and work area. Do not ask a crew to perform work in an unsafe location.
- Remove cash, valuables, personal items and important documents before the vehicle is transported. Tell the crew about loose, fragile or special items that cannot be removed.
- Disclose modifications, low ground clearance, all-wheel drive, electric or hybrid systems, locked wheels and any other condition that could affect loading or towing.
7. Vehicle inspection, custody and delivery
Before loading, review the vehicle condition with the crew where it is safe to do so. Take or review photographs, note visible damage, confirm the destination and keep the job receipt or condition report. At delivery, inspect the vehicle and promptly report any concern to support with the booking reference and photographs.
We will take reasonable care while the vehicle is in our or our assigned crew’s custody. Nothing in these terms excludes responsibility for loss or damage caused by our negligence, wilful misconduct or breach of an obligation that cannot lawfully be excluded. Pre-existing damage, inaccessible areas and items left inside should be documented where practical.
8. Coverage, arrival estimates and circumstances outside our control
RACE operates across listed areas in Odisha, but coverage and crew availability can vary by time and location. Published average arrival times are indicative only; traffic, weather, road closures, police directions, distance, concurrent emergencies and equipment availability can change arrival time.
If an event outside reasonable control disrupts a service, we will communicate the delay or cancellation as soon as practicable and discuss available options. Nothing here removes obligations imposed by applicable law.
9. Responsibility, third parties and consumer rights
We are responsible for the services we arrange and for the conduct of our personnel as required by applicable law. A service partner may perform the on-road work; this does not remove any consumer right or responsibility that cannot lawfully be excluded.
We are not responsible for a delay or loss to the extent it is caused by inaccurate information, an unsafe or unlawful instruction, an undisclosed vehicle condition, or an event outside reasonable control. This does not apply where the law requires RACE to remain responsible.
Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or other mandatory law. You may use any consumer forum or remedy available to you under applicable law.
10. Website and app use
Use our digital channels lawfully and provide information that you are authorised to share. Do not interfere with the service, attempt unauthorised access, submit malicious content or impersonate another person. Service descriptions and prices may be updated; the quote and plan terms confirmed for your booking or purchase govern that transaction.
11. Complaints, updates and contact
For a booking issue, billing question or complaint, contact our support team and include your name, callback number, booking or transaction reference, and a clear description of the issue. We aim to acknowledge complaints within 48 hours and resolve them within 30 days. You may pursue any statutory remedy available to you.
We may update these terms when our services or legal obligations change. The current version and its update date will appear on this page. A change will not retrospectively alter a completed booking; a material change to a future purchase will be shown before you confirm it.
RACE Service · Saiprahallad Services Pvt Ltd
Bhubaneswar, Odisha, India
Email: support@raceservice.in
Phone: +91 82494 75731
These terms are governed by the laws of India. Courts with jurisdiction in Bhubaneswar, Odisha may hear disputes, subject to mandatory legal venue rules and your right to approach an appropriate consumer commission.