This policy applies when you visit our website, use the RACE app, call or message us, request roadside assistance, towing, recovery or driver services, or contact support. We handle personal data under the data-protection laws applicable to the service and location, including provisions of India’s Digital Personal Data Protection Act and Rules as they come into force.
1. Who is responsible for your information
RACE Service is operated by Saiprahallad Services Pvt Ltd, based in Bhubaneswar, Odisha, India (“RACE”, “we”, “us” or “our”). This policy describes how we handle information as the service provider responsible for the channels and requests described here.
2. Information we handle
We collect or receive only information relevant to providing, supporting and improving the requested service. Depending on how you interact with RACE, this may include:
- Contact and account details: name, phone number, email address and app account or device identifiers.
- Request details: vehicle make, model, registration number, vehicle type, issue description, pickup and destination, preferred time, service history, booking notes and communications with support.
- Location: the location you type, share by phone or WhatsApp, or permit the app to access while requesting or receiving assistance. Precise location is used to locate you and dispatch a suitable crew.
- Payment information: amount, payment status, method and transaction reference. Card, UPI or bank credentials are handled by the payment provider and are not intended to be stored by RACE in full.
- Device and usage information: basic app or browser details, approximate network information, diagnostic events, crash reports and security logs that help keep the service working.
- Feedback and support records: ratings, complaints, photographs or other information you choose to send about the vehicle or service.
Please do not send Aadhaar, full card credentials, passwords or unrelated sensitive information in a message or photograph.
3. How we use information
We use information for specific service-related purposes, including:
- receive, confirm, dispatch, route and complete your assistance request;
- contact you about crew arrival, quote changes, safety, destination or a service issue;
- process payment, issue a receipt, manage membership benefits and address refunds or billing questions;
- verify that a requester is authorised to arrange work on a vehicle, and help prevent fraud or misuse;
- respond to support requests, review service quality, resolve disputes and maintain records;
- operate, secure and troubleshoot our website, app and dispatch systems;
- meet legal, tax, accounting, insurance or law-enforcement obligations; and
- send service updates or promotional messages where permitted. You can opt out of promotional messages; essential booking and safety messages may still be sent.
Where consent is required, we will ask for it. You may withdraw consent for future processing through the contact details below; this does not affect processing already carried out lawfully or information we must retain for a legal obligation or an active service matter.
4. Location and roadside requests
Location is important to roadside assistance. We use it to identify the pickup point, estimate service availability and route an assigned crew. If you do not allow app location access, you can provide a landmark or location manually by calling or messaging us.
Where the app requests location access, it should be used only for the purpose and duration explained in the app permission prompt. You can change location permission in your device settings. Disabling it may limit live location features, but you can still contact our dispatcher by phone.
5. When information is shared
We share the minimum information reasonably needed for the purpose with:
- the RACE dispatcher, crew or service partner assigned to your request, so they can find you, identify the vehicle and perform the service;
- payment processors and banks to complete or reconcile a transaction;
- technology, hosting, communications, maps or customer-support providers that help operate our website, app and dispatch process, under appropriate service arrangements;
- insurers, repair centres or roadside authorities when needed for a service you request, and with your involvement where appropriate;
- government authorities, regulators, courts or law enforcement where disclosure is required by law or necessary to address an emergency, fraud or safety issue; and
- a successor or professional adviser in connection with a genuine business transfer or legal matter, subject to confidentiality and applicable law.
We do not sell your personal information to third parties for their independent marketing. A recipient may process information under its own privacy notice when it acts independently, such as a payment provider you choose.
6. Retention and security
We keep information for as long as needed to provide the service, maintain booking and payment records, handle complaints or claims, meet legal obligations, and protect our systems. Retention periods vary by record type and applicable law. When information is no longer required, we will delete it or remove identifying details where reasonably practicable, unless law requires continued retention.
We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, loss, misuse or alteration. No website, device or transmission method can be guaranteed completely secure. If you suspect unauthorised use of your account or booking, contact us promptly.
7. Your choices and privacy rights
Depending on the law in force and the circumstances, you may request access to information associated with you, correction of inaccurate details, erasure where retention is no longer required, information about processing, or withdrawal of consent. You may also raise a grievance or nominate another person to exercise rights where applicable under law.
To make a request, email support@raceservice.in from the address or number associated with your booking, or call +91 82494 75731. We may ask for reasonable information to verify your identity and locate the relevant record. We will respond in accordance with applicable law. Some information may need to be retained for legal, safety, payment or dispute-resolution reasons.
You can opt out of promotional texts or emails by using the unsubscribe option where provided or by contacting support. You cannot opt out of essential messages about a live booking or safety issue.
8. Cookies, app permissions and third-party links
Our website may use essential storage or similar technologies to make pages work, protect forms and understand basic performance. You can manage cookies through your browser settings; blocking essential cookies may affect some features.
The app may request device permissions such as location, phone or notifications when a feature needs them. You can manage permissions in your device settings. Our pages may link to third-party services, including maps, app stores, payment services or WhatsApp. Those services have their own privacy practices; review their notices before sharing information with them.
9. Children’s information
RACE’s services are intended for adults arranging assistance for a vehicle. A parent or lawful guardian should make a request on behalf of a child. We do not knowingly seek personal data from children for advertising or behavioural monitoring. If you believe a child has provided information to us without appropriate authority, contact support so we can review it.
10. Changes to this policy
We may update this policy when our services, technology or legal obligations change. We will post the updated version here and revise the “Last updated” date. If a change materially affects how information is used for a new service, we will provide any notice or choice required by applicable law.
11. Privacy questions and grievances
For a privacy request, concern or grievance, contact:
Privacy Grievance Contact · RACE Service
Saiprahallad Services Pvt Ltd
Bhubaneswar, Odisha, India
Email: support@raceservice.in
Phone: +91 82494 75731
Please include your name, booking reference if applicable, a way to reach you and a description of your request. We aim to acknowledge grievances within 48 hours and resolve them within 30 days, or within another period required by applicable law.